9wkts Privacy Policy — How We Protect Your Personal Data
Your privacy matters to us. This Privacy Policy explains exactly what personal data 9wkts collects from users in Bangladesh, how that data is used, who it may be shared with, and the rights you hold over your own information. We are committed to handling your data with transparency and security at every step.
Six Core Commitments to Your Privacy
These cards summarise the principles that guide how 9wkts handles your personal data. The full legal text in the sections below remains the definitive reference in all cases.
9wkts only collects the personal data necessary to provide its services, verify your identity, process payments, and keep your account secure. We do not collect data in the background or for undisclosed purposes. Every category of data we hold is listed in this policy.
All data transmitted between your device and 9wkts is protected with industry-standard 256-bit SSL/TLS encryption. Sensitive records including payment details and identity documents are stored in encrypted form and accessible only to authorised personnel on a strict need-to-know basis.
9wkts does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Data is shared only with the limited service partners required to operate the platform — KYC providers, payment processors, and licensed game studios — and only to the extent strictly necessary.
As a 9wkts member you have the right to access, correct, update, and request deletion of your personal data at any time. You may also request a copy of all data we hold about you. Submit a request to our support team and we will respond within 10 business days in accordance with our data subject access procedure.
9wkts uses cookies and similar local storage technologies solely to maintain your login session, remember your preferences, detect fraud, and analyse aggregate platform usage. We do not use third-party advertising cookies or tracking pixels that follow you across unrelated websites. Your session data is cleared upon logout.
9wkts retains personal data only for as long as it is required to fulfil the purpose for which it was collected, plus any additional period required to comply with legal obligations (such as financial record-keeping). Once the retention period expires, data is securely deleted or anonymised so that it can no longer be linked to any individual.
Introduction
This Privacy Policy ("Policy") describes how 9wkts ("9wkts", "the Platform", "we", "us", "our"), operator of the website at https://9wkts.io, collects, uses, stores, discloses, and protects the personal information of users ("you", "your") who access or use the 9wkts platform, including its sports betting, casino, slots, fishing games, and all associated features and services.
This Policy forms part of the overall agreement between you and 9wkts and should be read alongside the Terms & Conditions and the Responsible Gaming Policy. By creating an account or continuing to use the platform, you acknowledge that you have read, understood, and agreed to the data practices described in this Policy.
9wkts is committed to the responsible and transparent handling of personal data. We are particularly conscious of our obligations to the users of our platform in Bangladesh, and we apply appropriate technical and organisational measures to safeguard the data entrusted to us.
Data We Collect
9wkts collects personal data through several channels: directly from you when you register or interact with the platform, automatically as you navigate the site, and from trusted third-party service providers involved in identity verification and payment processing. The categories of personal data we collect include:
2.1 Identity & Contact Data
- Full legal name (as it appears on your government-issued ID)
- Date of birth (used to verify the 21+ age requirement)
- Residential address (city, district, and postal area)
- Registered Bangladeshi mobile number (used for OTP verification and account communications)
- Email address (optional, used for account notifications and support correspondence)
2.2 Identity Verification (KYC) Data
- Copy of National Identity Card (NID) or passport
- Proof of address documents (where requested)
- Selfie or liveness check image (where required by our KYC provider)
2.3 Financial Data
- bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits or withdrawals
- Bank account details (account number, bank name, branch) where bank transfer is used
- Transaction records including deposit amounts, withdrawal requests, and timestamps
- Bonus usage and wagering history
2.4 Technical & Usage Data
- IP address and approximate geolocation (country and city level)
- Device type, operating system, browser type and version
- Session start and end times, pages visited, features used
- Betting and gaming activity logs (game titles played, stakes placed, outcomes)
- Login timestamps and access logs
2.5 Communications Data
- Content of support chat messages, emails, and feedback submissions
- Records of responsible gaming tool requests (deposit limit changes, self-exclusion applications)
| Data Category | Examples | Collected At |
|---|---|---|
| Identity | Name, DOB, address, mobile number | Registration |
| KYC Documents | NID / passport copy, selfie | Withdrawal request / verification |
| Financial | bKash number, bank details, transactions | Deposit / withdrawal |
| Technical | IP address, device, session logs | Continuous (automatic) |
| Gaming Activity | Game logs, bet history, outcomes | Continuous (automatic) |
| Communications | Support messages, feedback | When you contact us |
How We Use Your Data
9wkts uses the personal data it collects for the following purposes. Each purpose is tied to a specific legal basis, which is described in Section 4.
- Account creation and management: To register your account, verify your identity, maintain your profile, and authenticate your logins via OTP.
- Service delivery: To enable you to place bets, play casino and slot games, access fishing and live games, and use all features available on the 9wkts platform.
- Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and to maintain accurate transaction records.
- KYC and age verification: To verify that you meet the 21+ age requirement and to confirm your identity in compliance with anti-money laundering obligations.
- Fraud prevention and security: To detect, investigate, and prevent unauthorised access, fraudulent transactions, money laundering, and other prohibited activities on the platform.
- Responsible gaming compliance: To monitor gaming behaviour for signs of problem gambling, apply self-imposed limits and exclusions you have requested, and fulfil our responsible gaming obligations.
- Customer support: To respond to your enquiries, complaints, and requests submitted via support channels.
- Platform improvement: To analyse aggregate usage patterns, fix bugs, improve user experience, and develop new features. This analysis is performed on anonymised or aggregated data wherever possible.
- Legal compliance: To fulfil obligations under applicable laws, respond to lawful requests from competent authorities, and enforce our Terms & Conditions.
- Promotional communications: To send you relevant notifications about bonuses, promotions, and platform updates — but only where you have not opted out of such communications. You may withdraw this consent at any time by contacting support.
Legal Basis for Processing
9wkts processes your personal data on one or more of the following legal grounds depending on the specific activity:
- Contractual necessity: Processing required to provide the services you have requested under our Terms & Conditions — including account registration, deposits, withdrawals, and gameplay. Without this processing, we cannot deliver our services to you.
- Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, financial record-keeping requirements, and responses to lawful authority requests.
- Legitimate interests: Processing carried out to pursue 9wkts's legitimate business interests where those interests are not overridden by your rights — including fraud prevention, platform security, responsible gaming monitoring, and internal analytics for service improvement.
- Consent: Processing based on your freely given, specific, and informed consent — primarily for optional promotional communications. You may withdraw this consent at any time without affecting the lawfulness of processing conducted before the withdrawal.
Data Sharing & Disclosure
9wkts does not sell your personal data to any third party. We may share your data only in the following specific circumstances:
5.1 Service Providers
We engage trusted third-party service providers to support platform operations. These providers process data on our behalf and are bound by strict data processing agreements that prohibit them from using your data for any purpose other than delivering their contracted service to 9wkts:
- KYC & Identity Verification Providers: To verify your identity documents and confirm your age during the account verification process.
- Payment Processors: Including the technical operators of bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard) to facilitate financial transactions.
- Game Providers: Licensed studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens and gameplay data necessary to operate their games within the 9wkts environment.
- Cloud & Hosting Infrastructure: Secure server and database hosting providers who store platform data in encrypted form.
- Fraud Detection & AML Tools: Specialist providers who assist in monitoring for suspicious account activity and financial crime.
5.2 Legal & Regulatory Disclosure
9wkts may disclose personal data to government agencies, law enforcement bodies, courts, or regulatory authorities where required to do so by law or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of 9wkts, our users, or the public.
5.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of 9wkts's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected users in advance of any such transfer that materially changes how their data is handled.
Cookies & Tracking Technologies
9wkts uses cookies and similar browser-based storage technologies to ensure the platform functions correctly and to improve your experience. The following types of cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Session | Maintain your login session, authentication tokens, and security state | Session (cleared on logout) |
| Functional / Preference | Remember your language preference, display settings, and responsible gaming tool configurations | Up to 12 months |
| Analytical | Aggregate usage statistics to understand which features are most used and where errors occur | Up to 24 months |
| Fraud & Security | Device fingerprinting and behaviour analysis to detect bots, duplicate accounts, and fraudulent activity | Up to 24 months |
9wkts does not use third-party advertising cookies, social media tracking pixels, or retargeting cookies. You may configure your browser to block or delete cookies; however, disabling essential cookies will prevent the platform from functioning correctly and may prevent login. Instructions for managing cookies are available in your browser's help section.
Data Security
9wkts implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:
- Transport Encryption: All data in transit between your device and 9wkts servers is protected using TLS 1.2 or higher, evidenced by the padlock symbol in your browser's address bar.
- At-Rest Encryption: Sensitive data including KYC documents, payment details, and identity records is stored in encrypted form using AES-256 encryption.
- Access Controls: Internal access to personal data is restricted to authorised employees on a strict need-to-know basis. Access logs are maintained and audited regularly.
- OTP Authentication: All account logins require OTP verification to your registered Bangladeshi mobile number, preventing unauthorised access even if your password is compromised.
- Regular Security Audits: The 9wkts platform undergoes regular internal security reviews to identify and remediate vulnerabilities.
- Incident Response: 9wkts maintains a data breach response procedure. In the event of a confirmed breach that is likely to result in a high risk to your rights, we will notify affected users promptly and take immediate remedial action.
Data Retention
9wkts retains personal data for the period necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by law. Our standard retention schedule is as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years | Contractual records, dispute resolution |
| KYC documents | Duration of account + 5 years | AML compliance, regulatory obligation |
| Financial transaction records | Duration of account + 7 years | Financial record-keeping obligations |
| Betting and gaming logs | 3 years from creation | Dispute resolution, responsible gaming monitoring |
| Support communications | 3 years from last interaction | Quality assurance, dispute history |
| Technical / session logs | 12 months | Security monitoring, fraud detection |
| Marketing consent records | Until consent withdrawn + 2 years | Proof of lawful processing |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data (which cannot be linked back to any individual) may be retained indefinitely for statistical and platform improvement purposes.
Your Privacy Rights
As a 9wkts user, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at support@9wkts.io with the subject line "Data Rights Request". We will acknowledge your request within 2 business days and complete it within 10 business days (Bangladesh Standard Time, UTC+6).
Children's Privacy
9wkts is strictly an adult-only platform. Access to and use of the platform is permitted only for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data relating to anyone under the age of 21.
During the registration process, all users are required to confirm their date of birth and agree to the platform's age restriction. Identity verification procedures are in place to detect and reject registrations by underage individuals. If 9wkts becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended and the associated data will be permanently deleted without delay.
If you are a parent or guardian and believe that a minor under your care has registered on the 9wkts platform without your consent, please contact us immediately at support@9wkts.io and we will take swift action to investigate and, where confirmed, close the account and erase all associated data.
Third-Party Links & Services
The 9wkts platform may contain references to or integrations with third-party services — including game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — as well as payment networks such as bKash, Nagad, Visa, and Mastercard. While these services are accessed through the 9wkts interface, each third-party provider operates under its own privacy policy and data practices.
9wkts is not responsible for the privacy practices, content, or data handling of any third-party service provider or their underlying platforms. When you interact with a third-party game or payment service within 9wkts, the relevant provider may process certain technical session data in accordance with their own policies. We encourage you to review the privacy policies of any third-party services you interact with.
9wkts does not endorse or make any representation about any third-party service, and the inclusion of a provider's games or payment method on the platform does not constitute a guarantee of that provider's data security practices beyond the contractual obligations we impose on them as described in Section 5.
International Data Transfers
9wkts primarily serves users in Bangladesh, and our core infrastructure is maintained with data security and access controls appropriate for the Bangladeshi market. However, certain service providers — including game studios, KYC platforms, and cloud infrastructure providers — may be based or operate servers outside of Bangladesh.
Where personal data is transferred internationally, 9wkts ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that described in this Policy. Safeguards may include contractual data processing agreements, standard contractual clauses, or the use of providers that maintain recognised international security certifications.
By using the 9wkts platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to service providers outside of Bangladesh where necessary to deliver the services you have requested, subject to the safeguards described above.
Changes to This Privacy Policy
9wkts reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will:
- Update the "Effective Date" displayed at the top of this page and in the hero section above.
- Display a prominent notice on the 9wkts platform informing active users that the Privacy Policy has been updated.
- Where the changes materially affect how we process your personal data, send a direct notification to your registered mobile number or email address.
Your continued use of the 9wkts platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you must stop using the platform and may request closure of your account and deletion of your data in accordance with Section 9 (Your Privacy Rights) above.
We recommend that you review this Privacy Policy periodically to stay informed about how 9wkts protects your personal information. The most current version of this Policy is always available at https://9wkts.io/privacy-policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9wkts handles your personal data, please reach out to our dedicated support team. We are committed to resolving data-related enquiries promptly and transparently.
Support Email: support@9wkts.io
Subject Line for Data Requests: "Data Rights Request"
Response Time: Acknowledgement within 2 business days; full response within 10 business days (Bangladesh Standard Time, UTC+6).
Support Hours: 24 hours a day, 7 days a week, including all Bangladeshi public holidays.
Your Data Is Safe — Now Enjoy the Platform
9wkts is committed to protecting your privacy at every step. With SSL encryption, strict data controls, and transparent policies, you can focus on what matters — enjoying live cricket betting, casino games, slots, and more. 21+ only. Play responsibly.
21+ only · Gambling can be addictive · Play responsibly · Terms & Conditions apply