Responsible Gaming at 9wkts — We Put Players First
9wkts believes that gambling should always be an enjoyable, recreational activity. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support needed to stay in control — from daily deposit limits and cooling-off periods to full self-exclusion options and 24/7 access to trained support staff.
Gambling Should Always
Remain Fun
At 9wkts, responsible gaming is not a legal checkbox — it is a genuine commitment woven into everything we do. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of Bangladesh, and we take seriously the trust each player places in our platform when they register an account.
The 9wkts responsible gaming framework is built on four pillars: prevention (stopping problems before they start), control (giving you the tools to manage your own play), detection (identifying at-risk behaviour early), and support (connecting players who need help with trained professionals). All of our responsible gaming tools are available free of charge, at any time, directly through your account settings or via our 24/7 support team.
If at any point you feel that your gambling is no longer enjoyable, or that you are spending more time or money than you intended, please do not hesitate to use the tools described on this page or to contact our support team immediately. There is no shame in asking for help — our team is trained to respond with empathy and without judgement.
Every Tool You Need to Stay in Control
These responsible gaming features are available to every 9wkts account holder at no cost. Use them proactively — the best time to set limits is before you feel you need them.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, 9wkts will block any further deposits until the limit period resets. You can lower your limit at any time and the change takes effect immediately. Increases to a deposit limit require a 48-hour cooling-off period before they become active — this gives you time to reconsider.
A loss limit caps the total amount you are permitted to lose within a set time period. If your net losses reach the limit you have defined, 9wkts will prevent further wagering until the period resets. Loss limits are one of the most effective ways to ensure you never spend more than you are comfortable losing. Contact our support team to activate or adjust your loss limit at any time.
Set a maximum duration for each gambling session. When your session time limit is reached, 9wkts will display a clear reminder and log you out automatically if you choose that option. You may also opt to receive a reminder notification after a specified number of minutes of continuous play, helping you stay aware of how long you have been active on the platform.
If you feel you need a short break from gambling, a time-out lets you temporarily suspend your 9wkts account for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you will not be able to log in, deposit, or place bets. You may still withdraw any remaining balance. Time-outs take effect immediately and cannot be reversed during the active period.
Self-exclusion is a longer-term measure for players who feel they need a more substantial break. You may request self-exclusion for a minimum period of 6 months or choose a permanent closure. During self-exclusion your account will be suspended and you will not receive any promotional communications from 9wkts. Self-exclusion cannot be reversed before the minimum period expires — this is intentional and is designed to protect you.
Your 9wkts account dashboard gives you a full, transparent history of your deposits, withdrawals, bets placed, games played, and time spent on the platform. Reviewing your activity regularly is a healthy habit. If you notice that your spending or session times are increasing over time, it may be a sign to apply a limit or take a break. Knowledge is the first step to staying in control.
Transparent Limits, Instant Control
The following examples show how deposit and loss limits might look in practice for a typical 9wkts player. These figures are illustrative — your actual limits are set entirely by you and can be adjusted at any time through your account settings or via our support team.
Remember: lowering a limit takes effect immediately, while increasing a limit requires a mandatory 48-hour waiting period. This asymmetry is a deliberate responsible gaming design feature — it ensures that a moment of impulsive decision-making cannot instantly remove a protection you set for yourself during a calmer period.
How to Request
Self-Exclusion on 9wkts
Requesting self-exclusion takes only a few minutes. The process is confidential and our support team handles all self-exclusion requests with priority. Follow the steps below.
Navigate to your account dashboard. You do not need to be in an active session — log in at any time, including when you are not currently gambling.
Under your account settings menu, locate the "Responsible Gaming" section. All protection tools — deposit limits, time-outs, and self-exclusion — are grouped here for easy access.
Choose a self-exclusion duration: 6 months, 12 months, 2 years, 5 years, or permanent. Select the option that best reflects the break you need. If you are unsure, our support team can guide you through the choice.
A one-time password (OTP) will be sent to your registered Bangladeshi mobile number to confirm the self-exclusion request. This step ensures the request is genuine and protects against accidental activation.
Once confirmed, your account is suspended within seconds. You will receive a confirmation message. All promotional communications from 9wkts will be suppressed for the duration of your exclusion period. Any remaining balance may be withdrawn during the exclusion.
If you are unable to log in to your account or need immediate assistance applying self-exclusion, contact our support team at support@9wkts.io. A team member can initiate self-exclusion on your behalf after verifying your identity via your registered mobile number.
Is Gambling Becoming a Problem?
Honest self-assessment is the most important first step. Review the statements below. If you find yourself agreeing with several of them, we strongly encourage you to use one of the tools on this page or to reach out to our support team.
Self-Assessment Checklist
Guidelines for Responsible Play
These practical guidelines help you enjoy 9wkts as the entertainment platform it is designed to be — not as a financial strategy or an escape from daily stress.
What Responsible Play Looks Like
- You gamble with money you have specifically set aside as entertainment budget — never with money needed for essentials such as rent, food, utilities, or bKash wallet funds earmarked for family expenses.
- You set a time and money limit before you start each session, and you stick to it regardless of whether you are winning or losing.
- You treat any winnings as a pleasant bonus, not as income you are counting on or planning to spend on necessities.
- You take regular breaks — step away from the screen, stretch, eat, and return to other activities that bring you enjoyment outside of gambling.
- You are open and honest with people you trust about the fact that you enjoy online betting as a leisure activity.
- You never gamble when you are feeling emotionally stressed, depressed, anxious, or under the influence of alcohol or substances.
- You periodically review your account history to keep an honest picture of your gambling activity over time.
- You know that the house always has a statistical edge, and you play with that awareness — every session could end in a loss, and that is normal and expected.
Warning Signs to Watch For
- Chasing losses — increasing your bets or depositing more money after a losing streak in an attempt to win back what you have lost. This is one of the clearest signs of problem gambling behaviour.
- Spending more time gambling than you intended, or neglecting responsibilities (work, family, studies) because of the time you are spending on the 9wkts platform.
- Using gambling as a coping mechanism for stress, boredom, loneliness, anxiety, or depression rather than as a leisure activity.
- Feeling a compulsion to gamble — a sense that you must play, even when you do not really want to or cannot afford to.
- Lying to others about how often you gamble or how much you have spent.
- Making multiple deposits in a single day or repeatedly requesting limit increases shortly after setting them.
- Neglecting meals, sleep, or social commitments because of gambling sessions.
- Experiencing financial difficulty that you attribute wholly or partly to gambling losses.
Protecting Young People — Strict 21+ Policy
9wkts enforces a minimum age requirement of 21 years for all players, in line with responsible gaming best practice for the Bangladesh market. This is a firm platform-wide rule with no exceptions. We take the following steps to prevent underage access.
How We Verify Age
At the point of registration, all users are required to confirm their date of birth and agree to the 21+ age requirement. During the identity verification (KYC) process — triggered when a withdrawal is requested — we verify the user's National Identity Card (NID) or passport to confirm that the declared age matches the official document.
If our systems detect activity consistent with a minor — for example, an NID that does not match the registered date of birth — the account is immediately suspended pending investigation. Any funds deposited by a verified minor will be refunded to the original payment source and the account will be permanently closed.
Advice for Parents and Guardians
If you share a device with young people, we strongly recommend using device-level parental controls and browser filters to restrict access to online gambling websites. Never store your 9wkts login credentials in your browser's saved passwords if minors have access to the device. If you suspect that someone under 21 has registered on the platform, contact us immediately at support@9wkts.io — we will investigate and act swiftly.
Support Resources & Contact
You are never alone. Whether you need to talk to someone, set a limit, or take a break, these resources and our support team are here for you around the clock.
9wkts Support Team
Our trained support staff are available 24 hours a day, 7 days a week. Contact us for help activating any responsible gaming tool, requesting self-exclusion, or simply talking through your concerns.
support@9wkts.ioTalk to Someone You Trust
Sometimes the most helpful first step is speaking openly with a trusted family member, friend, or colleague. Sharing your concerns with someone close to you can ease the burden and help you take action sooner.
Your personal networkMental Health Professionals
If gambling is affecting your mental health, anxiety, sleep, or relationships, a qualified counsellor or psychologist can provide structured support. Kaan Pete Roi is a mental health helpline available in Bangladesh for crisis support.
Seek local counsellingAccount Self-Management
Log in to your 9wkts account at any time to review your activity history, set deposit or loss limits, activate a time-out, or begin the self-exclusion process. All tools are available in the Responsible Gaming section of your account settings.
Account > Responsible GamingHow to Contact 9wkts for Responsible Gaming Assistance
Email: support@9wkts.io
Subject Line for Urgent Requests: "Responsible Gaming — Urgent"
Response Time: Acknowledgement within 1 hour for urgent responsible gaming requests; full response and action within 4 hours (Bangladesh Standard Time, UTC+6).
Support Hours: 24 hours a day, 7 days a week, including all Bangladeshi public holidays, Eid, Pohela Boishakh, Victory Day (December 16), and Independence Day (March 26).
Languages: Our support team handles responsible gaming enquiries in English. Please include your registered mobile number in your message so we can locate your account quickly.
Enjoy 9wkts Responsibly
Responsible gaming is the foundation of everything 9wkts offers. When you play within your means and stay in control, every session — whether you win or lose — remains an enjoyable experience. Explore the platform, set your limits, and have fun. 21+ only. Play responsibly.
21+ only · Gambling can be addictive · Play responsibly · Terms & Conditions apply